Privacy Policy

This Privacy Policy governs the manner in which Jan Live ("Company", "we", "our", or "us") collects, uses, maintains, and discloses information from users ("you", "your", or "User") of our website janlive.app, associated mobile applications, and any related services (collectively referred to as the "Platform" or "Services").

This Privacy Policy forms an integral part of the Terms of Use of the Platform and must be read in conjunction therewith. By accessing or using our Services, you consent to the collection, use, storage, and disclosure of your information as described herein.

1. Information We Collect

a. Personal Information

Personal Information refers to data that can be used to identify an individual directly or indirectly. Users must be 18 years or older to register or use our Services. Users below 18 may access the platform only with verifiable parental consent.

We collect the following categories of personal information:

Username – used for identification within the Platform; need not reflect your legal name.
Profile Photo – optional, for user identification; must comply with our content guidelines.
Phone Number – optional, for account login or recovery.
Social Media Details – required for account creation or login via third-party platforms.
Date of Birth – to verify age eligibility.
Gender – for creating user profile.
Payment Details – including debit/credit card information or digital wallet credentials for in-app purchases and withdrawals. These are handled securely by third-party payment service providers; we do not store this data.
Platform Usage Information – including favorite streamers, chat content, and support interactions.

Information already available in the public domain shall not be treated as personal data.

b. Automatically Collected Information

We may use cookies and tracking technologies to collect and process the following:

Browsing behavior on the Platform
IP address and approximate geographic location
Device details, including timestamps
Other identifiers necessary for analytics, personalization, and operational optimization.

c. Information from Third Parties

We may receive limited information about you from our third-party service providers. The use of such data is subject to the respective third party's policies, and users are advised to review them independently.

2. Legal Grounds for Processing

We process personal information based on one or more of the following legal grounds:

Your express consent or verifiable parental consent;
Performance of a contractual obligation or service requested by you;
Compliance with applicable legal obligations or regulatory directions;
Protection of vital interests including health, safety, or during public health emergencies;
Fulfillment of any statutory directive or government authority request.

In cases where legal obligation supersedes, we may process information without prior consent.

3. Purpose of Data Collection

We collect your information for the following lawful purposes:

User registration and account creation;
Delivery and operation of Services, including paid content and purchases;
Authentication and security verification;
User support and feedback resolution;
Personalized content recommendations;
Communication of platform updates, offers, and marketing campaigns;
Compliance with legal obligations and enforcement requests.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your identifiable personal data.

We may share your information in the following circumstances:

With authorized service providers such as payment processors, developers, or IT support partners for the purpose of fulfilling our services;
With government or law enforcement authorities in compliance with applicable laws;
Where required to prevent fraud, detect crimes, or ensure public safety;
As part of a merger, acquisition, or asset sale, with due safeguards.

Aggregated or anonymized information may be shared with partners or advertisers without revealing any personal identifiers.

5. Data Retention

We retain your personal data only for as long as necessary for the purposes stated in this Policy. Upon termination of the user relationship, we may retain data for compliance, auditing, or legal purposes, as required under applicable laws.

6. User Responsibilities (Duties of Data Principals)

You, as a data principal, must:

Provide only truthful and accurate personal data;
Not impersonate others or submit false information;
Not register false grievances or misrepresent legal identity;
Cooperate with lawful data correction and erasure procedures.

7. Your Data Rights

As a user, you are entitled to exercise the following rights by writing to: contact@janlive.app with the appropriate subject line:

Right to access your data and receive processing details;
Right to withdraw consent (subject to legal exceptions);
Right to edit or rectify your information;
Right to request deletion (where legally permissible);
Right to nominate a representative in case of your death or incapacity;
Right to file grievances.

We will endeavor to process such requests within 30 days of receipt.

8. Security of Information

We implement industry-standard administrative, technical, and physical safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction. Despite our best efforts, no internet transmission is fully secure, and we disclaim liability for breaches beyond our reasonable control.

9. Minors and Parental Rights

Minors may only use our Services with parental consent. Parents or legal guardians may at any time request access to, or deletion of, a child's personal data by contacting us at contact@janlive.app. Deletion of a child's data may result in the termination of the account and related access.

10. Amendments to this Policy

We reserve the right to amend this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the Platform following such updates constitutes acceptance of the modified policy.

11. Contact Information

For queries or grievances regarding this Privacy Policy or the handling of your personal data, please contact our Grievance Officer:

Email: contact@janlive.app
Company Name: Jan Live
Website: janlive.app

Last Update: 01/07/2025